We cannot wait to welcome you to the land of authentic products and unforgettable experiences.
Clients are kindly encouraged to arrive at the meeting point 15 minutes ahead of the scheduled departure time.
We kindly request that you factor this into your travel plans. Regrettably, we are unable to accommodate any delays, no matter how brief, and we regret to inform you that failing to attend the experience will not qualify for a refund, including partial refunds.
Children and teenagers under 18 years of age should always be accompanied by at least one adult. In the event that this requirement is not met, we retain the right to exclude the underage participant, and unfortunately, no refund will be provided.
Please note that pets are not allowed on this tour.
A dress code is required to enter places of worship and selected museums. No shorts or sleeveless tops allowed. Knees and shoulders MUST be covered for both men and women. You may risk refused entry if you fail to comply with these dress requirements.
Please note that due to security reasons bulky backpacks and bags are not allowed inside the Duomo and the terraces.
Comfortable shoes suggested.
Please note the number of steps to reach the top of each monument:
Terraces + Brunelleschi's Dome: 153 + 310
We regret to inform that this tour is not suitable for guests with wheelchairs or with impaired mobility.
We do not recommend this visit to people with heart pathologies, or people suffering from claustrophobia or dizziness, and pregnant women.
Access to the Terrace with heels or flip flops is not recommended. In case of rain please pay the utmost attention during climbing to the Terrace.
Minors must be accompanied by their parents, parents are responsible for their children.
It is absolutely forbidden to:
- lean over or lean against the balcony railing
- cross the cordon
- stick out cell phones, cameras or other objects
The itinerary inside the Duomo and Brunelleschi Cupola may slightly vary depending on restrictions decided by the museum board. The inclusions and the tour quality will always be preserved.