We cannot wait to welcome you!
Clients are required to be at the meeting point 15 minutes prior to the scheduled departure time.
Please take this into consideration when arranging your travel schedule. No delay, even for a few minutes, can be tolerated and missing the experience won't entitle you to any refund, not even a partial one.
Every customer, even infants with a free rate, must be indicated and confirmed at the time of booking. Children under 18 must always be accompanied by at least one adult. If these requirements are not met, we reserve the right to exclude the under age partecipant and no refund will be due.
A dress code is required to enter places of worship and selected museums. No shorts or sleeveless tops allowed. Knees and shoulders MUST be covered for both men and women. You may risk refused entry if you fail to comply with these dress requirements.
Please note that due to security reasons bulky backpacks and bags are not allowed inside the Duomo and the terraces.
The itinerary inside the Duomo and Brunelleschi Cupola may slightly vary depending on restrictions decided by the museum board. The inclusions and the tour quality will always be preserved.
Comfortable shoes suggested.
Please note the number of steps to reach the top of each monument:
Terraces + Brunelleschi's Dome: 153 + 310
We regret to inform that this tour is not suitable for guests with wheelchairs or with impaired mobility.
We do not recommend this visit to people with heart pathologies, or people suffering from claustrophobia or dizziness, and pregnant women.
Access to the Terrace with heels or flip flops is not recommended. In case of rain please pay the utmost attention during climbing to the Terrace.
Minors must be accompanied by their parents, parents are responsible for their children.
It is absolutely forbidden to:
- lean over or lean against the balcony railing
- cross the cordon
- stick out cell phones, cameras or other objects
Due to hygienic reasons and museum regulations, we regret to inform you that pets are not allowed on our tours, activities and cooking classes.