Under the assumption that we are determined to press on with our tours, sidestepping rainfall. If possible, this may mean undertaking the tour using our transport until such time as—if it ever does—the rain ceases and road conditions promise a secure passage.
Assuming the rain doesn't let up soon, we're looking at conducting the full tour from inside our safe and cozy vehicle.
Given that your experience today might not line up with what you'd hoped for, we're offering a selection of options. Please share your preferences during check-in to help us serve you better.
Let's trudge on with the tour, holding out for a brighter weather which may just allow partial activities - that is if rain doesn’t drench our plans altogether.
If you, our valued customers, wish to continue with the tour hoping that the weather will clear up then please understand that no refund or discount shall be offered. Rest assured, depending on changing conditions in heaven above, we'll strive hard to ensure your convenience.
Secondly, another viable option would be to adjust the date for said tour and have it on a different day. Now this will solely depend on availability. For better guidance in regard to checking available dates as well as help with moving the experience forward or backward, I wholeheartedly recommend that you kindly touch base with our Booking office.
In an event where you can't locate a suitable date/time for the rescheduling of your experience, despair not! It grants you an opportunity to choose from any other available experiences that are cost equivalent or less. On the flip side, if there is one standing at a higher price point tickling your fancy and you don't back off from paying the difference in values, then by all means go ahead!
Thirdly, we provide a credit that goes by the epithet of 'Rain Check'. This is quite identical in value to what clients initially paid, and it can be used on subsequent days or whenever they see fit subject to availability. An element worth noting about this Rain check—it's essentially a voucher handed out to our esteemed clientele. Here's an added bonus; this voucher isn't rigid in its destination! It possesses the flexibility of being transferrable—it could be sold or passed along as a gesture of goodwill for others to capitalize upon later with our diverse tour options, no hurry though. Our graciousness has you covered well into 365 big ones from the date without losing an ounce of its precious value.
Kindly observe that we put a high premium on the safety and wellbeing of our clients. As such, guests who opt to embrace the rain's spontaneity must outfit themselves in suitable rain gear - it is absolutely requisite.
We humbly request that our clients make a point of arriving at the meeting spot a good 15 minutes before we embark on the tour. Do check out the weather forecast and dress appropriately, if you please. Bear in mind, however, around these parts 'no-shows' ain't privy to refunds.