Our priority is to conduct the tours while being mindful of the rain. To ensure the safety of the tour, we may utilize our vehicle until road conditions allow for a safe tour.
The vehicle will provide safety and comfort throughout the tour if the rain persists.
During the check-in procedure, our staff would like to offer you a few choices since we understand that your current running experience may not be what you had hoped for. Please notify them of one of the following options:
1) Touring while hoping for better weather – limited or canceled activities due to heavy rainfall.
With the understanding that no refund or discount will be granted, customers have the option to proceed with the tour and hope for better weather. Weather permitting, we will make every effort to accommodate your request.
1) Contact our Booking office to inquire about rescheduling the experience for another day, subject to availability.
2) The tour can be rescheduled for a different day if needed. Availability can be confirmed through the Booking office.
Upon availability, should there be no adequate date or time for the reschedule, you will be presented with alternative experiences that hold equal or lower value. If you choose to opt for an experience with higher value, you only need to pay the difference.
Following a client's payment, they will be granted a credit called Rain Check equivalent to the amount paid. This credit can be used on subsequent days or at any time whilst inventory lasts. The Rain Check itself comes in the form of a transferable voucher that maintains its value for up to one year from date of issue. Additionally, the credit can be used towards any of our other tours offered.
Choosing to "ride in the rain" is possible for guests, but only after they wear mandatory rain gear. The safety and comfort of clients are highly valued.
To ensure clients are prepared, we advise them to arrive at the meeting point 15 minutes early. They can then assess the weather and choose the appropriate attire. We regret to inform you that refunds will not be given to those who fail to show up.
Taormina: Piazza Sant' Antonio Abate / Giardini Naxos: Viale Dionisio, 12, Taormina or Giardini Naxos (Messina)