We aim to conduct our tours regardlesss of rain, potentially continuing the tour with our vehicle if required. Of course, all such decisions will be based on ensuring the excursion remains safe even if the rain ceases and road conditions improve.
When the rain persists on falling, rest assured that we'll carry out our entire journey safe and dry within the pleasant confines of our vehicle.
We're aware today's experience may fall short of your expectations. Even so, we present you with a suite of options. Please share your choice with our staff in the midst of check-in procedures.
1) Continue on with the tour, holding out hope for an improvement in weather - Only a FEW activities or even NO activities might take place due to potential heavy RAIN.
You, as our esteemed customer, can likely choose to carry on with your planned tour and perchance hope for weather conditions to become favorable. And we'd like you to understand fully well that this decision will not entail any refunds or discounts from us. We strive hard - indeed we shall exert every effort in our capacity towards accommodating you - all subjected though, it needs pointing out, to the whims of the climatic elements.
2) Why not shuffle the tour to another day, subject to it being available? You'll need to get in touch with our Booking office. There you can inquire about availability and discuss the possibility of rescheduling your experience.
Imagine the scenario when there is no convenient date or time for your rescheduling? No worries! You can select any other experience as per availability, provided its cost matches or falls under your previously scheduled one. On top of that, you could also opt for an experience with a higher value by merely paying the difference. Remember this always!
Let's turn our attention to number three - The Rain Check Credit. It's the total amount given back clients due to certain circumstances, for later use or at any preferred moment they choose, providing we can confirm availability of course. This 'Rain Check' is actually a voucher that we hand out to the customer. What makes it super flexible? Our customers have full freedom; they could pass it on by selling or gifting somebody else who might make good use of future services within one year from its issuance date. Guess what! Its value isn't strictly tied down either—it may well be useful in securing spots on other tours offered by us.
I want you to understand, indeed take it into the heart of your thinking that for folks that are our clients, their safety and snugness are taking an ace spot. Notably, if guests decide they can brave rain to have a ride; equipping themselves with appropriate rainy attire is simply non-negotiable.
We politely request our clienteles to present themselves at the designated meeting spot a good 15 minutes prior to the departure of their tour. This gives ample room for weather conditions check, giving you an extra edge in choosing your gear accordingly. Just keep in mind folks, showing up is crucial because refunds aren't available for no-shows.
Taormina: Piazza Sant' Antonio Abate / Giardini Naxos: Viale Dionisio, 12, Taormina or Giardini Naxos (Messina)